Warranty Terms & Conditions

PLEASE READ CAREFULLY.

DO NOT roll down windows for at least 72 hours so that film may cure properly. Your film will take 30 days to fully dry and cure, and during this period it is normal to have a hazy appearance. This condition is temporary, caused by the moisture used during application, and will disappear as the moisture dries during the curing process. DO NOT use abrasive pads, cleaners or industrial strength glass cleaners on any Rayno treated windows. DO NOT peel or scrub the edges of the film.

Please ensure the dealer properly fills in all warranty information before returning the vehicle to your possession. Warranty is valid only if all applicable information is successfully submitted via the warranty portal.

The following warranty applies solely to the manufacturing quality of Rayno Automotive Window Film. The quality of installation is the sole responsibility of the Dealer. Any defects caused by improper installation is the liability of the Dealer and is not covered under the Rayno warranty.

Rayno warranties that Rayno Automotive Window Film will:
• Maintain solar reflective properties without cracking or discoloration
• Maintain adhesion without delaminating, bubbling, blisters, or peeling from the glass
• Maintain the film specified color without fading to purple.
In the event that film is found defective under this warranty by Rayno, Dealer will replace the quantity of film that is proven to be defective and provide reapplication free of charge during the warranty period.

To obtain warranty service, present your warranty card to your Rayno Authorized Automotive Window Film Dealer. In the event that the Dealer is unavailable, contact Rayno Customer Service at 844-RAY-FILM.

Warranty is non-transferable and only valid in the United States. Completed automotive warranty must be registered within 30 days of the installation date, online at WWW.RAYNOFILM.COM/WARRANTY-REGISTRATION.

PLEASE RETAIN A COMPLETED COPY OF YOUR WARRANTY CARD TO PRESENT TO A PARTICIPATING AUTHORIZED RAYNO AUTOMOTIVE WINDOW FILM DEALER TO OBTAIN FULL WARRANTY SERVICE. THE AVAILABILITY OF WARRANTY SERVICE WILL VARY FROM STATE TO STATE AND DEPENDING ON THE LAW GOVERNING THE LEGALITY OF AUTOMOTIVE WINDOW TINTING IN YOUR VEHICLE’S REGISTERED AREA. Warranty covers application of Rayno Automotive Films only. Rayno reserves the right to test any window films presented under warranty service.

WARRANTY WILL BE VOID IF THE PRODUCT HAS BEEN SUBJECT TO ABUSE OR CARED FOR IMPROPERLY. THIS WARRANTY IS VALID ONLY FOR INSTALLATION THAT CONFORM TO STATE WINDOW FILM LAWS. EXCEPT FOR THE OBLIGATIONS TO REPLACE DEFECTIVE FILM AND REAPPLY AS DESCRIBED ABOVE, RAYNO SHALL NOT BE LIABLE IN EITHER TORT OR CONTRACT FOR ANY LOSS OR DAMAGE, DIRECT, INDIRECT, SPECIAL, CONSEQUENTIAL, OR INCIDENTAL ARISING OUT OF THE USE OR INABILITY TO USE THIS PRODUCT. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply.

Phantom Series: Limited Lifetime

Platinum Air Series: Limited Lifetime

MonoCarbon: Limited 5-Year

Rayno is proud to provide warranty coverage on our safety and sun-related architectural films when installed to the interior surface of appropriate glazing by an authorized professional installer for the warranty period set forth below against adhesive failure, peeling, cracking, bubbling, blistering, and delaminating.

This warranty coverage does not apply to improper maintenance and cleaning abuse which are the responsibility of the buyer, as well as installation defects, which are the responsibility of the professional installer. If the film exhibits any of the above defects, Rayno will authorize warranty work. Warranty service does not renew or extend original term of the warranty.

All warranty service must be approved by an authorized Rayno representative through an authorized professional installer before commencing. Warranty coverage is applicable to property owner at time of installation and is non-transferable to subsequent property owners. Warranty coverage does not apply to dual pane windows. Films are not intended for exterior applications, and warranty coverage is only applicable when film is installed on the interior side of glazing units. The following products are covered under warranty accordingly:

Glass Breakage and Seal Failure Warranty Information:
Rayno provides warranty coverage against glass breakage due to thermal shock fracture (TSF) for a period of five (5) years from the date of installation and against seal failure of insulated glass units (IGU) for a period of three (3) years from the date of installation if the unit is covered for seal failure by the manufacturer, and if in direct result of installation conducted within film-to-glass approval. The following terms and conditions apply to the TSF and IGU seal failure warranties:

• Rayno will pay for repairs, labor or replacement up to $500 (U.S.) per glazing unit.
• Rayno will reimburse a total claim not to exceed $1,500.00 (one thousand and five hundred dollars)
• For residential installations, there is a deductible of $25.00 (U.S.) or 5 percent of the replacement cost, whichever is greater, per glazing unit. For non-residential installations, a deductible of $100.00 (U.S.) or 5 percent of replacement cost, whichever is greater, per glazing unit.
• Express written permission must be given by Rayno Window Film for projects larger than 2,500 square feet before installation for warranty coverage to be applicable.
• Pre-existing conditions of glass breakage, thermal shock fracture or IGU seal failure of the filmed glazing unit voids this warranty coverage. Rayno reserves the right to inspect any job prior to film installation and warranty coverage work. Rayno expressly limits its liability under this warranty to repair and/or replacement of broken glass and the film.

In order to qualify for seal failure coverage, the customer must present documentation from the window manufacturer that a seal failure warranty is currently in force before any work is performed on the glazing system. This warranty for seal failure will not extend beyond the term of the window manufacturer’s limited warranty.

• “Seal failure” means a visible break or opening of the window’s air seal, resulting in an ineffective sealing of the window, allowing moisture and/or air to penetrate, and causing an internal fogging of the glass.
• “Thermal shock fracture” means a cracking or fracture of the glass caused by heat or change in temperature resulting from the application of film to glass, and identified by the following characteristics: (a) break lines make a right angle with the edge of glass at or near the origin, and (b) break lines separate into two (2) or more lines within two (2) inches of the edge and the origin. The extra heat stress from the installation of the film must be the primary reason for the break or failure.

Window Care

Do not clean your window film for 30 days after installation. The soapy mounting solution the professional installer used during installation will take time to dry. The drying time is determined by local weather conditions. During the drying time, it is normal for a slight moisture haze to appear although it will disappear.

To clean, use a mild soapy water solution with a soft cloth. Typical glass cleansers are not necessary. When cleaning and drying the film surface, always use a soft non-abrasive cloth.

Rayno Architectural Window Film Warranty Terms and Conditions

Legal Disclaimers

With the exception to the extent provided by law, any implied warranties, including the implied warranty of merchantability, exist between Rayno and your professional installer. No warranty exists if the product was not installed by a professional installer, or in a manner deemed by Rayno not to have been professionally installed. Some states or provinces provide for implied warranties, and with exception this warranty is hereby limited. Professional Installer and Rayno liability is limited to the warranty provided herein. No person is authorized to make any changes or exclusions to this warranty without prior written consent of Rayno by an authorized representative.

For these warranties to be effective, Rayno must receive a copy of this warranty (with Customer, Professional Installer and Product Information completely filled in) and the installation invoice within thirty (30) days after the film’s installation on the warranty portal, or to warranty@raynofilm.com or by mail to 125 Commerce Dr, Schaumburg, IL 60173. The customer must retain this original warranty and the original invoice for the film installation. Warranty is not valid if any information is incomplete or inaccurate as outlined. These warranties shall be void in the event of fraud or misrepresentation by the film installer or owner. Warranty claim and service is only valid in USA and Canada.

Rayno reserves the right to authorize the independent professional installer who performs the warranty service. Rayno also reserves the right to determine, at its own discretion and professional judgment, what constitutes material defect. Any pre-existing conditions of IGU Seal Failure or TSF will void warranty. Rayno disclaims any punitive damages resulting from a warranty claim.

Professional installer and customer understand and agree that only specific film selections are considered applicable and that it is at the sole discretion of Rayno to determine which film selections qualify for Seal Failure, thermal Shock Fracture, and product defect coverage. Product defect warranty is separate and non-binding to Seal Failure and Thermal Shock Fracture warranty and may be represented separately.

This limited and supplemental warranty SHALL NOT apply:

• When not in strict compliance with all information outlined on this form
• When more than one film has been installed on the glass
• When film is not installed edge to edge and only on part, not all, of a glazing unit
• To dual-pane windows (except the Rescue series)
• For triple-pane windows; wired, tinted, laminated or textured glass
• For any glass with lettering or paint on the surface
• For glass that is visibly chipped or cracked
• When seals surrounding the glass are not resilient
• For glass framed by metal or concrete where no seal is present
• For anything other than a glass material (i.e., polycarbonate glass, Lexan or Plexiglass)
• For any glass surface that has been replaced due to glass breakage
• For any glass surface larger than 100sqft
• For annealed units in excess 20sqft
• For any glazing system that is scratched, has undue stress from building settling, has arched glass
• For any manmade or natural disaster that may impact the glazing system or building
• For annealed glass thicker than 3/8′′
• For tinted or coated annealed glass thicker than 1/4″
• To automotive applications
• Warranty Service

The manufacturer warrants professionally sold and applied Rayno Window Film Paint Protection Film CREED Expert (PPF CREED Expert as applicable) (the “Product”) against cracking, bubbling or yellowing caused solely by defects in manufacture or materials, for a period of ten (10) years from the date of purchase of the Product. This warranty is valid only if the Product application was performed by an authorized Rayno dealer in the United States in accordance with manufacturer’s application procedures and applicable law.

The limited ten-year warranty applies only to Rayno Window Film Paint Protection Film CREED Expert. Rayno Window Film Paint Protection Film CREED Expert is intended for use on fully cured OEM (original equipment manufacturer) vehicle painted surfaces. Vehicle surface repainting is not covered under this warranty irrespective of the reason for removal. The warranty coverage does not cover any defects other than those specified and is made solely to the original purchaser and may not be transferred. Dealers are no authorized to modify or extend said limited warranty in any manner. This Product is to be used only in compliance with all applicable laws.

This warranty does not cover or apply to losses, costs, damages or defects arising from or caused by improper Product application, improper installation, improper Product care, cleaning or abuse, misuse (including use not complying with applicable law), non-automotive applications, applications to other than fully cured original equipment manufacturer vehicle painted surfaces, natural causes, accident, ordinary wear, paint finish dents or other damages caused by road debris, the physical impact of rocks, abrasion or scratching or any other acts, occurrences or defects, faults or damages not related to defects in materials or manufacture of the Product.

If there is a breach of this warranty, then Rayno Window Film will have a dealer remove the old film and apply new Paint Protection Film CREED Expert. The obligation of Rayno under this warranty is limited solely to removal and replacement of any Product not conforming to the warranty. This limited warranty coverage is offered only to the owner of the vehicle at the time of the Product’s installation and is not transferable. All warranty claims must be approved by Rayno Window Film prior to commencement of any warranty service. If Rayno Window Film determines what the problem is not covered under this limited warranty, we will notify you and inform you of service alternatives that are available to you on a fee basis.

Except as otherwise provided by applicable law, illegal application or use of the Product will render all warranties, whether express or implied, null and void and of no effect and Rayno Window Film shall have no liability therefor. This warranty gives you specific legal rights, and you may also have other rights that vary from jurisdiction to jurisdiction. This warranty coverage is valid only in the United States. If any provision of this warranty is unenforceable or ineffective, the rest of this warranty shall remain in effect and be construed as if such provision had not been contained in this warranty.

Warranty Limitation. THE EXPRESS WARRANTIES CONTAINED IN THIS AGREEMENT ARE IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED. RAYNO WINDOW FILM HEREBY DISCLAIMS ALL OTHER EXPRESS AND IMPLIED WARRANTIES, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND ALL OTHER WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. EXCEPT TO THE EXTENT PROHIBITED OR LIMITED BY APPLICABLE LAW, ANY IMPLIED WARRANTIES THAT CANNOT BE DISCLAIMED PURSUANT TO APPLICABLE LAW ARE LIMITED IN DURATION TO THE WARRANTY TIME PERIOD SET FORTH ABOVE.

Limitation of Liability. IN NO EVENT SHALL RAYNO WINDOW FILM OR ANY DEALER BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, EXEMPLARY OR CONSEQUENTIAL DAMAGES OF ANY KIND ARISING OUT OF OR RELATED TO (1) THE USE OF OR INABILITY TO USE THE PRODUCT, (2) THE BREACH OF ANY WARRANTY OR OF THIS AGREEMENT, (3) ANY ACT OR FAILURE TO ACT RELATING TO THIS AGREEMENT, OR OTHERWISE, INCLUDING WITHOUT LIMITATION DAMAGES FOR LOSS OF USE, LOST PROFITS, INTERRUPTION OF BUSINESS, OR ANY OTHER MONETARY OR OTHER LOSS, REGARDLESS OF THE FORM OF ACTION WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT PRODUCT LIABILITY, OR OTHERWISE, EVEN IF RAYNO WINDOW FILM HAS BEEN ADVISED OF OR IS OTHERWISE AWARE OF THE POSSIBILITY OF SUCH DAMAGES. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

Terms and Conditions

PLEASE READ CAREFULLY. DO NOT operate your windshield wipers until the film is completely dry. Your film will take 30 days to fully dry and cure, and during this period it is normal to have a hazy appearance. This condition is temporary, caused by the moisture used during application, and will disappear as the moisture dries during the curing process. DO NOT use abrasive pads, cleaners or industrial strength glass cleaners on any Rayno treated windows. DO NOT peel or scrub the edges of the film.

Please ensure the dealer properly fills in all warranty information before returning the vehicle to your possession. Warranty is valid only if all applicable information is successfully submitted via the warranty portal. The following warranty applies solely to the manufacturing quality of Rayno Crystal Shield. The quality of installation is the sole responsibility of the Dealer. Any defects caused by improper installation is the liability of the Dealer and is not covered under the Rayno warranty.

Rayno warranties that Rayno Crystal Shield will:

• Maintain solar reflective properties without cracking or discoloration
• Maintain adhesion without delaminating, bubbling, blisters, or peeling from the glass

To obtain warranty service, present your warranty card to your Rayno Authorized Crystal Shield Dealer. In the event that the Dealer is unavailable, contact Rayno Customer Service at 844-RAY-FILM.

Warranty is non-transferable and only valid in the United States. Completed Crystal Shield warranty must be registered within 30 days of the installation date, online at WWW.RAYNOFILM.COM/WARRANTY

PLEASE RETAIN A COMPLETED COPY OF THIS WARRANTY CARD TO PRESENT TO A PARTICIPATING AUTHORIZED RAYNO CRYSTAL SHIELD DEALER TO OBTAIN FULL WARRANTY SERVICE. THE AVAILABILITY OF WARRANTY SERVICE WILL VARY FROM STATE TO STATE AND DEPENDING ON THE LAW GOVERNING THE LEGALITY OF AUTOMOTIVE WINDOW TINTING IN YOUR VEHICLE’S REGISTERED AREA. Warranty covers application of Rayno Crystal Shield only. Rayno reserves the right to test any window films presented under warranty service.

WARRANTY WILL BE VOID IF THE PRODUCT HAS BEEN SUBJECT TO ABUSE OR CARED FOR IMPROPERLY. THIS WARRANTY IS VALID ONLY FOR INSTALLATION THAT CONFORM TO STATE WINDOW FILM LAWS. EXCEPT FOR THE OBLIGATIONS TO REPLACE DEFECTIVE FILM AND REAPPLY AS DESCRIBED ABOVE, RAYNO SHALL NOT BE LIABLE IN EITHER TORT OR CONTRACT FOR ANY LOSS OR DAMAGE, DIRECT, INDIRECT, SPECIAL, CONSEQUENTIAL, OR INCIDENTAL ARISING OUT OF THE USE OR INABILITY TO USE THIS PRODUCT. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply.

The manufacturer warrants professionally sold and applied Rayno Window Film Paint Protection Film ONYXHIELD (ONYXHIELD PPF as applicable) (the “Product”) against cracking, bubbling or yellowing caused solely by defects in manufacture or materials, for a period of ten (10) years from the date of purchase of the Product. This warranty is valid only if the Product application was performed by an authorized Rayno dealer in the United States in accordance with manufacturer’s application procedures and applicable law.

The limited ten-year warranty applies only to Rayno Window Film Paint Protection Film ONYXHIELD. Rayno Window Film Paint Protection Film ONYXHIELD is intended for use on fully cured OEM (original equipment manufacturer) vehicle painted surfaces. Vehicle surface repainting is not covered under this warranty irrespective of the reason for removal. The warranty coverage does not cover any defects other than those specified and is made solely to the original purchaser and may not be transferred. Dealers are no authorized to modify or extend said limited warranty in any manner. This Product is to be used only in compliance with all applicable laws.

This warranty does not cover or apply to losses, costs, damages or defects arising from or caused by improper Product application, improper installation, improper Product care, cleaning or abuse, misuse (including use not complying with applicable law), non-automotive applications, applications to other than fully cured original equipment manufacturer vehicle painted surfaces, natural causes, accident, ordinary wear, paint finish dents or other damages caused by road debris, the physical impact of rocks, abrasion or scratching or any other acts, occurrences or defects, faults or damages not related to defects in materials or manufacture of the Product.

If there is a breach of this warranty, then Rayno Window Film will have a dealer remove the old film and apply new Paint Protection Film ONYXHIELD. The obligation of Rayno under this warranty is limited solely to removal and replacement of any Product not conforming to the warranty. This limited warranty coverage is offered only to the owner of the vehicle at the time of the Product’s installation and is not transferable. All warranty claims must be approved by Rayno Window Film prior to commencement of any warranty service. If Rayno Window Film determines what the problem is not covered under this limited warranty, we will notify you and inform you of service alternatives that are available to you on a fee basis.

Except as otherwise provided by applicable law, illegal application or use of the Product will render all warranties, whether express or implied, null and void and of no effect and Rayno Window Film shall have no liability therefor. This warranty gives you specific legal rights, and you may also have other rights that vary from jurisdiction to jurisdiction. This warranty coverage is valid only in the United States. If any provision of this warranty is unenforceable or ineffective, the rest of this warranty shall remain in effect and be construed as if such provision had not been contained in this warranty.

Warranty Limitation. THE EXPRESS WARRANTIES CONTAINED IN THIS AGREEMENT ARE IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED. RAYNO WINDOW FILM HEREBY DISCLAIMS ALL OTHER EXPRESS AND IMPLIED WARRANTIES, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND ALL OTHER WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. EXCEPT TO THE EXTENT PROHIBITED OR LIMITED BY APPLICABLE LAW, ANY IMPLIED WARRANTIES THAT CANNOT BE DISCLAIMED PURSUANT TO APPLICABLE LAW ARE LIMITED IN DURATION TO THE WARRANTY TIME PERIOD SET FORTH ABOVE.

Limitation of Liability. IN NO EVENT SHALL RAYNO WINDOW FILM OR ANY DEALER BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, EXEMPLARY OR CONSEQUENTIAL DAMAGES OF ANY KIND ARISING OUT OF OR RELATED TO (1) THE USE OF OR INABILITY TO USE THE PRODUCT, (2) THE BREACH OF ANY WARRANTY OR OF THIS AGREEMENT, (3) ANY ACT OR FAILURE TO ACT RELATING TO THIS AGREEMENT, OR OTHERWISE, INCLUDING WITHOUT LIMITATION DAMAGES FOR LOSS OF USE, LOST PROFITS, INTERRUPTION OF BUSINESS, OR ANY OTHER MONETARY OR OTHER LOSS, REGARDLESS OF THE FORM OF ACTION WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT PRODUCT LIABILITY, OR OTHERWISE, EVEN IF RAYNO WINDOW FILM HAS BEEN ADVISED OF OR IS OTHERWISE AWARE OF THE POSSIBILITY OF SUCH DAMAGES. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.